These functions are only available if supported by the hardware and the TAPI driver. Functions which are generally not supported are hidden. Functions that are not available in the current conversation state are disabled (grey). Consultation: You are already in a conversation. Setup a consultation to another phone number causes that the current call is held and the other user is called. As soon as the other user accepts, you can toggle between the calls, transfer the call or interconnect to a conference.
Consultation by speed dial button: If you are already in a conversation, a click onto a speed dial button holds the current call and dials the phone number as a consultation call. This also works with the speed dial buttons of the monitor bar. Hint: You can assign hotkeys to the speed dial buttons.
Consultation by tool button: A click to button "R" pops-up a menu with the speed dial targets. The first menu entry can be used to enter a destination number by hand.
Activate Consultation dialog by hotkey: Activate [Options > Interworking > Dial by Numpad] first. If you press the selected hotkey during conversation call the dialog to enter the new destination number is shown.
Transfer: The held one and the active user are connected with each other. You can hang up. Some telephony systems offer also call transfers in ringing state, that is you call a user by consultation and hang up, still before he picks up. The held user hears the ring tone now. You can hang up.
Hold: As soon as you put a conversation on hold, the other user hears wait-music and you can call a further user (consult) or you can re-connect to the old conversation.
Redirect incoming/connected call: : A click to this tool button pops-up a menu with speed dial targets for redirect. The first menu entry can be used to enter a destination number by hand.
Redirect by drag-and-drop: : You can simply drag-and-drop an incomming/connected call to a speed dial button.
Activate Redirect dialog by hotkey: Activate [Options > Interworking > Dial by Numpad] first. If you press the selected hotkey during incoming call the dialog to enter the new destination number is shown.
Fetch call by speed dial button: For this function a speed dial button has to be assigned the TAPI line of the other extension. See: Monitor Bar. If you click a speed dial button during incoming call the call is redirected to the own TAPI line.
Call back: If the called user is busy or does not answer, you can active a call-back.
Call back on busy: Your phone rings as soon as the other user has ended his conversation. After you have picked up the receiver, the now free user is called.
Call back on not answered call: As soon as the other user has ended his next conversation, your telephone rings. After you have picked up the receiver, the now free user is called.
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