xtelsio CTI Client in combination with ISDN card and Headset |
On this side is briefly summarised which settings are to be carried out if you want to use the application in combinationwith an ISDN card and Headset. |
Configurations |
To be able to phone by ISDN card and Headset, there are the following basic configurations: - ISDN-Card + Soundcard + Headset
This is the cheapest combination. However, in the quality of the Headsets should not be saved. Cheap ISDN cards are likewise to be avoided, because this partial do not support consultation and call waiting. The xtelsio CTI Client was tested with Fritz AVM! Card.
- ISDN-Card + USB-Sound-Adapter + Headset
This combination is comparable in principle with first, however, has the advantage that the USB sound adaptor is administered as an additional sound device in the PC and therefore no conflicts with other applications are to be expected which access the sound card and change, perhaps, the mixer settings. This variant was tested with AVM Fritz!card and Plantronics Headset "DSP 100".
- ISDN-Card with direct Headset connector + Headset
The first both variants have the disadvantage that system-based small speech delays and echoes appear. By using of an ISDN card with direct Headset connection these effects do not appear, because the speech data are processed without delay on the card. The speech quality is identical with an ISDN phone. Disadvantage: relatively cost-intensely.
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Sources of supply for Plantronics Headsets |
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Configuration of the ISDN card in the CTI Client |
The xtelsio CTI Client contains itself a CAPI Connector which was optimised especially concerning the speech quality (low speech delay). You do not need the TAPI driver to the ISDN card, however, it also does not damage if this is installed. How to configure of the ISDN card:
- [Options > TAPI Devices > Add... > local CAPI > CAPI-TSP for Sound Card]
Click for adding on [Select TAPI Device].
- While running the the first configuration a dialog appears to the enter the MSNs. The driver can manage up to 6 MSNs.
If you have entered several MSNs, one more dialog appears to select single MSNs and assign to them an alias name.
- Now, the line "CAPI-TSP for Sound Card" should be visible in the Device dialog.
- Close the device dialog with [OK].
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Audio Settings |
You can configure the audio-settings via: [Options > Audio...]
- Here you determine the sound devices for microphone and Headset loudspeaker as well as their volume settings.
The application stores these settings and reactivates this with every incoming and outgoing phone call.
- Under "Extended Settings..." you can:
- set the ring tone volume and let signal phone calls if necessary over a second sound device (e.g., speaker),
- declare own WAVE files for the ring tones,
- and fade out single mixer channels with phone calls (e.g., CD Output).
If your sound card prepares problems in connection with xtelsio CTI Client, an alternative would be to use an USB-Headsets. The CTI Client was tested especially with Plantronics-Headset "DSP 100".
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Change volume settings during the conversation |
During a conversation the volume can be adjusted for microphone and speaker via phone-panel. |
Accept call by hotkey |
You can accept an incoming call simply by hotkey "Break Key". To activate the hotkey see [Options >Telephony]. |