xtelsio CTI Client - Help
Versions • Installation • Program Features • Folders / Data Linking • Telephone Control • Options
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TAPI-Environment • Speed Dial Buttons / Monitor Bar • Least Cost Routing (LCR) / Charge • TAPI Monitor

Based on Windows® TAPI interface the xtelsio CTI Client offers comfortable telephony features: Dialing, Drop, Answer, Consultation, Hold, Toggle, Transfer, Conference, Ringback.
The phone state display and control is based on the the illustrated panel. With incoming calls the Panel is faded in as a Popup in the upper screen edge.
| You can also configure several TAPI devices which are arranged then about one another. To the set the maximum stack height see: [Options > Customize > Phone Stack Window]
The respective connecting state is shown optically by the receiver icon. The following sequence shows the setuo of a three party conference.
Idle | Dialing | Ringback | Connected | Consultation | Connected | Conference
Dialing via folder structure
| A double click on a phone number / name in the folder structure initiates a call setup. If only one phone number is put down to a record, the suitable phone icon (e.g., ) is shown beside the name. If there are several phone numbers to one record, is shown before the name. Then a double click on the name lists all phone numbers. = Rufnummer privat = Rufnummer geschäftlich = Fax geschäftlich
Speed Dial |
| 16 speed dial kes offer a quick call setup by mouse click. More infos...
Monitor Bar
With [View> Show Monitor Bar] you can faded in permanent visible speed dial buttons in the screen edge which behave identically to the embedded speed dial buttons. By the the context menu of the speed dial buttons a TAPI device can be assigned to every key whose connecting state is signalled then by LED. So you see immediately whether the other one is free or just calls up. More infos...
Outside Line Access Code |
| In connection with PBX' you can set the outside line access code by the [Out] button. Configuration...
LCR |
| With Leasing Cost Routing you always phones with the most favorable rate (for DE only). LCR display and settings. more...
Dial, Drop
These functions are supported from most TAPI devices. Click on the receiver button in order to dial the phone number in the corresponding input field. The input field can contain also name and first name next to the phone number, these are ignored when dialing.
Answer Call
This function is not supported by all TAPI drivers. If available, "Answer" is shown on the receiver button.
Call Back, Consultation Call, Hold, Toggle, Transfer, Conference
These functions are only available if supported by the hardware and the TAPI driver. Functions which are generally not supported are hidden. Functions that are not available in the current conversation state are disabled (grey). Call back: If the called user is busy or does not answer, you can active a call-back. Call back on busy: Your phone rings as soon as the other user has ended his conversation. After you have picked up the receiver, the now free user is called. Call back on not answered call: As soon as the other user has ended his next conversation, your telephone rings. After you have picked up the receiver, the now free user is called. Consultation: You are already in a conversation. Setup a consultation to another phone number causes that the current call is held and the other user is called. As soon as the other user accepts, you can toggle between the calls, transfer the call or interconnect to a conference. Transfer: The held one and the active user are connected with each other. You can hang up. Some telephony systems offer also call transfers in ringing state, that is you call a user by consultation and hang up, still before he picks up. The held user hears the ring tone now. You can hang up. Hold: As soon as you put a conversation on hold, the other user hears wait-music and you can call a further user (consult) or you can re-connect to the old conversation.
The receiver does not react anymore...
Probably the TAPI Driver was wedged. Carry out a reset of the driver by: [click with the right mouse button onto the receiver > reset telephony driver] If that does not help, you should restart apllication. If that does still not help, you should restart your computer.
Error Analysis
If you have a problem with the telephone control, for example your telephone does not react as wanted or the application indicates a wrong call state, then you can use the TAPI Monitor to analyse the error.