Configuration Dialog:
[Options > Telephony]
Dialing from within other applications
Dial by hotkey: Enable this option, to dial from other applications by hotkey, to accept or hang up calls. More infos...
by clicking on any phone number: Enable this option to dial from other applications by mouse click and OCR phone number recognition.More infos...
by URL Link: Enable this option to dial from within Web pages that contain numbers with specially formatted links. More infos...
via TAPI Assisted Telephony: The CTI Client processes "simple" TAPI dial commands from other applications. More infos...
via Ctrl+C+C: This is a special function for Terminal Server or RDP sessions as well as virtual environments. More infos...
via CTI Client in terminal session (RDP): This is a special function for Terminal Server or RDP sessions. More infos...
via command line: cti_client.exe /dial xxxxxx
More infos...Enable CTI Client TAPI Connector
With the installation of CTI Client a TAPI driver is installed which can be used by other TAPI applications to dial and drop calls as well as call display.More infos...
Select the options you want to use via the TAPI connector.
Outside line access code: The other TAPI application should always dial the number without outside line access code. If necessary, the outside line can be configured in the CTI Client. If the other TAPI application nevertheless transmits the numbers with outside line access, you must make this known in the CTI Client under [Options > Telephony > Advanced Settings > Dialing via "CTI Client TAPI Connector" transfers the number with outside line access].
Set default PhoneDialog
If you have configured multiple PhoneDiaolgs, you can specify which should be used as "Standard PhoneDialog". If none is selected, the first PhoneDialog in the first PhoneStack is used automatically.
Example: If you select a number in the phone book, this is transferred to the "Standard PhoneDialog".
Redial settings
Interval: Specifies the length of the timer, in seconds, until the number is redialed.
Maximum duration: Determines the total number of minutes until the redial is terminated.
Start redial automatically: Select this option to automatically start redial on "busy" and/or "not reached".
Show new destination number for outgoing calls: If the called party has set a call forwarding, a new destination number may be signalized. By default this number is ignored, because the jounal should show the originally dialled number.
Dial via Assisted Telephony passes the number with outside line access code:
Determines if dial via "Assisted Telephony" passes the number with or without an outside line access code.Show incoming calls with delay: This value determines the delay in milliseconds, the contact information of an incoming call is to be displayed or updated, for example in the history or the notes.
Global hotkeys for telephony
Answer call: In this field you can assign a hotkey for "answer call". Optionally, this hotkey can be used for "hang up" and "preparing dial" too.
Hang up: In this field you can assign a hotkey for "Hang up" only.
Prepare dial: This hotkey displays the default phone dialog in the foreground and assigns the input focus.
You can also assign one of the keys [+] [-] [*] [/] of the numeric keypad as a hotkey. However, this key can not be used otherwise.
More global and local hot keys for telephony can be assigned under [Options > Customize > Hotkeys].
The following control sequences are available under "Call Control":
Phone number formatting before dialing
Depending on the phone number, the phone number can be formatted.
- Conditions: internal, external, starting digits, length, folder, MSN
- Actions: Replace initial digits, PIN code, dial prefix, dial suffix
- You can also specify which TAPI device should be used for dialing.
TAPI device selection
You can control live which TAPI device should be used for dialing.
This is particularly interesting for dial from other applications:
- Dial by Hotkey
- Dialing via "CTI Client TAPI-Connector"
- Dialing via "Assisted Telephony"
- Dialing via Outlook add-in
- Conditions:
- Dial hotkey: An additional global dial hotkey is set up. You can mark a number in another application and dial the number via the corresponding TAPI device using the hotkey.
- additional key press (SHIFT, CTRL, ALT) during CTI dialing
- Show selection menu with available TAPI devices
- Actions:
- Specify TAPI device
- Format phone number
Call redirect
Depending on the caller's number, the call can be redirected/forwarded.
- Conditions: internal, external, starting digits, length, folder, MSN
Automatic call answer
Depending on the caller's number, the call can be answered automatically.
- Conditions: internal, external, starting digits, length, folder, MSN