Use of groups

A group can be linked in the CTI Client as a speed dial panel. The speed dial panel displays the status of all clients in this group (monitoring). Changes to the group are applied automatically with next CTI Client start.

By this dialog, you can organize clients into groups.

Group Rights

All members of the group also receive rights for this group. The rights can be optionally specified per member.

Visible	The group is visible in the CTI Client.
Call-Monitor	The members see the calls of the other.
Display of Numbers	The members see the calls of others with phone number.
Call pickup	Members can pickup calls.
Logging calls	The calls of the other members can be logged in the CTI Client (journal).
State Monitor	The members see the state of the other (Available, Away, Status Message). Users can set the state by right clicking on the CTI Client tray icon (right side of the Windows taskbar). The states "Away" and "Status Message" will be displayed as blue LED.
Login-Monitor	The members see the login status of the others (registered on CTI Server or logged out). The state "Logged Out" is displayed as a blue LED. The "Screen locked" state is displayed as "Away" with Infotext "Screen locked".
Set state	Right to set state for other members.

Group members list

Columns

Special rights	Rights on the other group members
Export for users	exported rights for other users
Export for admins	exported rights for admins

Abbreviations used in the privileges column

v	visible
m	call monitoring
mn	call monitoring with phone numbers
mi	call monitoring with phone numbers only for inbound calls
pi	pickup calls
cl	call logging (CTI Clients may log calls in journal)
sm	state monitoring (precense mamagement)
lm	login state monitoring (precense mamagement)
sc	state change for other clients (precense mamagement)
-xx	A minus sign means "no right".

Group member - Settings dialog

In this dialog you can set the status and rights of the group member.

State

A group member can be given the status "User" or "Group Administrator".
For group administrators other members can possibly unlock extended privileges.

Hints:

• When "use group rights" the rights set for the group are used.
• When "Special" or "Limited" rights are set, they dominate the group rights.
• Other group members can obtain only the allowed rights to this member.
• The rights are described in Groups.